Delete Your Buxe Account and Data

About this page

This page is the official account and data deletion request page for the Buxe mobile apps (Buxe for riders and Buxe for drivers), published by Buxe Technologies Ltd. If you have any questions about a request, email privacy@buxe.ng.

How to request deletion

There are two ways to start. Whichever you choose, we confirm your identity before we delete anything.

Option 1 — Delete your account in the Buxe app

1. Open the Buxe app and go to Account.
2. Tap Manage Account.
3. Tap Delete Account and follow the prompts.

Your account closes straight away and you will no longer be able to book drivers or view your trip history. Your data is then scheduled for permanent deletion after 30 days. If you change your mind, sign back in within those 30 days to reactivate your account and restore your data. After 30 days, your account and all associated information are permanently deleted and cannot be recovered. If you would rather not use the app, or you can no longer sign in, use Option 2 instead.

Option 2 — Request deletion on this page

Fill in the form at the bottom of this page. You can also email privacy@buxe.ng with the subject line "Delete my account". Send it from the email address registered on your Buxe account so we can verify it is you.

Before you request deletion

• Download any trip receipts, documents, or notes you want to keep. Email privacy@buxe.ng if you need help retrieving them.
• You have 30 days to change your mind. During that window you can sign back in to reactivate your account and restore your data.
• After 30 days, deletion is permanent and cannot be undone. We cannot restore trips, ratings, or saved payment methods once the deletion has run.
• If you are a driver, withdraw any unpaid earnings before you request deletion.
• If you have an active subscription bought through the Apple App Store or Google Play, cancel it in your Apple or Google account settings. Deleting your Buxe account does not cancel store billing.

What we delete

When we complete your request, we permanently remove:

• Your account profile: name, phone number, email address, and profile photo.
• Your trip history and the location traces tied to your account.
• In-app messages, ratings you have given, and saved preferences.
• Saved payment methods held in our systems.

What we keep, and why

A small amount of information has to stay with us after your account is deleted. We keep only what is listed here, and only for as long as stated:

• Transaction and payment records, including invoices and receipts. Kept for 7 years to meet tax and financial record-keeping obligations.
• Records tied to an open safety report, dispute, insurance claim, or law enforcement request. Kept until the matter is closed, then deleted.
• A limited identifier used to prevent fraud and stop a banned account being recreated. Kept for 3 years.
• Backup copies of your data. These are removed on our normal backup cycle, within 90 days of your deletion date.
• Anonymised and aggregated statistics that can no longer be linked to you. Kept indefinitely, because they no longer identify you.

Payment partners and card processors may hold their own records under their own legal obligations. We will tell you who to contact if you ask.

Timeline

• If you delete your account in the app, it closes straight away and the 30-day grace period starts immediately.
• If you request deletion using the form on this page or by email, we acknowledge your request within 5 business days and confirm your identity before closing your account. The 30-day grace period starts once your account is closed.
• At any time during those 30 days you can sign back in to reactivate your account and restore your data.
• When the 30 days end, we permanently delete your account and the data listed above. We complete this within a further 30 days, except where the law or an ongoing investigation requires us to keep certain records.
• When deletion is complete, we send a final confirmation email to the address on file. If you do not receive it, contact privacy@buxe.ng.

Contact us

• Privacy and data requests: privacy@buxe.ng
• Urgent safety matters: safety@buxe.ng or +234 800 123 4567
• Company: Buxe Technologies Ltd

For more detail on how we handle personal data, read our Privacy Policy.